:root{--bg:#14110e;--bg-soft:#1c1814;--card:#221d18;--card-hover:#2a241e;--ink:#f4efe8;--ink-soft:#b8afa3;--ink-faint:#6e665c;--accent:#f0a23c;--accent-soft:#f0a23c24;--accent-line:#f0a23c4d;--hairline:#f4efe81a;--green:#5bbf8a;--green-soft:#5bbf8a26;--red:#e8694a;--red-soft:#e8694a29;--font-serif:"Fraunces", Georgia, serif;--font-sans:"Inter", -apple-system, sans-serif;--font-mono:"JetBrains Mono", monospace}*,:before,:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;min-height:100vh}.header{background:var(--bg-soft);border-bottom:1px solid var(--hairline);justify-content:space-between;align-items:center;gap:12px;padding:16px 24px;display:flex}.header-left{align-items:center;gap:14px;display:flex}.brand{font-family:var(--font-serif);color:var(--ink);letter-spacing:-.01em;font-size:18px;font-weight:600}.brand span{color:var(--accent)}.header-client{color:var(--ink-soft);font-size:13px}.live-badge{color:var(--green);background:var(--green-soft);border-radius:20px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;font-weight:500;display:inline-flex}.live-dot{background:var(--green);border-radius:50%;width:7px;height:7px;animation:1.8s ease-in-out infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.45}}.live-badge.offline{color:var(--ink-faint);background:#f4efe80f}.live-badge.offline .live-dot{background:var(--ink-faint);animation:none}.header-right{align-items:center;gap:14px;display:flex}.lang-toggle{font-family:var(--font-sans);color:var(--ink-soft);border:1px solid var(--hairline);cursor:pointer;background:0 0;border-radius:8px;padding:5px 10px;font-size:12px;font-weight:500;transition:border-color .15s,color .15s}.lang-toggle:hover{color:var(--ink);border-color:var(--accent-line)}.body{max-width:1180px;margin:0 auto;padding:22px 24px}.kpi-row{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px;display:grid}.kpi-card{background:var(--card);border:1px solid var(--hairline);border-radius:12px;padding:16px 18px}.kpi-label{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.04em;align-items:center;gap:7px;margin-bottom:8px;font-size:11px;display:flex}.kpi-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px}.kpi-value{font-family:var(--font-serif);color:var(--ink);font-size:30px;font-weight:500;line-height:1}.kpi-sub{color:var(--ink-faint);margin-top:6px;font-size:11px}.table-card{background:var(--card);border:1px solid var(--hairline);border-radius:12px;padding:18px 20px}.card-title{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.05em;margin-bottom:14px;font-size:11px;font-weight:600}table{border-collapse:collapse;width:100%;font-size:13px}thead th{text-align:left;color:var(--ink-faint);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--hairline);padding:8px 12px;font-size:10px;font-weight:600}tbody td{border-bottom:1px solid var(--hairline);color:var(--ink);vertical-align:middle;padding:12px}tbody tr:last-child td{border-bottom:none}tbody tr{cursor:pointer;transition:background .15s}tbody tr:hover{background:var(--card-hover)}.row-flash{animation:1.5s row-flash}@keyframes row-flash{0%{background:var(--accent-soft)}to{background:0 0}}.cell-main{color:var(--ink)}.cell-sub{color:var(--ink-faint);margin-top:3px;font-size:11px}.phone{font-family:var(--font-mono);color:var(--ink-faint);margin-top:3px;font-size:11px}.pill{white-space:nowrap;border-radius:20px;padding:3px 9px;font-size:11px;font-weight:600;display:inline-block}.p-emergency{background:var(--red-soft);color:var(--red)}.p-high{background:var(--accent-soft);color:var(--accent)}.p-standard{color:var(--ink-soft);background:#f4efe812}.p-low{color:var(--ink-faint);background:#f4efe80a}.st-new,.st-followup{background:var(--accent-soft);color:var(--accent)}.st-exhausted{color:var(--ink-soft);background:#f4efe812}.st-contacted{background:var(--green-soft);color:var(--green)}.st-closed{color:var(--ink-faint);background:#f4efe812}.source{color:var(--ink-soft);white-space:nowrap;font-size:12px}.score{align-items:center;gap:9px;display:flex}.score-track{background:var(--hairline);border-radius:4px;flex-shrink:0;width:56px;height:6px;display:block;overflow:hidden}.score-fill{border-radius:4px;height:100%;transition:width .5s;display:block}.score-num{font-family:var(--font-mono);width:22px;font-size:12px;font-weight:500}.score-high .score-fill{background:var(--green)}.score-high .score-num{color:var(--green)}.score-mid .score-fill{background:var(--accent)}.score-mid .score-num{color:var(--accent)}.score-low .score-fill{background:var(--ink-faint)}.score-low .score-num{color:var(--ink-soft)}.alert-strip{background:var(--red-soft);border:1px solid #e8694a59;border-left:4px solid var(--red);color:var(--ink);border-radius:10px;align-items:center;gap:12px;margin-top:16px;padding:14px 18px;font-size:14px;animation:.35s alert-in;display:flex}.alert-icon{flex-shrink:0;font-size:18px}.alert-text{flex:1;line-height:1.45}.alert-label{color:var(--red);text-transform:uppercase;letter-spacing:.03em;font-size:12px;font-weight:700}.alert-name{color:var(--red);font-weight:600}.alert-action{color:var(--ink-soft)}.alert-more{color:var(--red);white-space:nowrap;background:#e8694a38;border-radius:20px;flex-shrink:0;padding:3px 9px;font-size:11px;font-weight:600}@keyframes alert-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.overlay{z-index:50;background:#0a08068c;justify-content:flex-end;animation:.2s overlay-in;display:flex;position:fixed;inset:0}@keyframes overlay-in{0%{opacity:0}to{opacity:1}}.panel{background:var(--bg-soft);border-left:1px solid var(--hairline);width:420px;max-width:92vw;height:100%;padding:22px 24px 28px;animation:.28s panel-in;overflow-y:auto}@keyframes panel-in{0%{transform:translate(100%)}to{transform:translate(0)}}.panel-header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.panel-title{font-family:var(--font-serif);color:var(--ink);font-size:22px;font-weight:600;line-height:1.2}.panel-phone{font-family:var(--font-mono);color:var(--ink-faint);margin-top:5px;font-size:12px}.panel-close{color:var(--ink-soft);cursor:pointer;background:0 0;border:none;border-radius:6px;flex-shrink:0;padding:4px 8px;font-size:16px;line-height:1}.panel-close:hover{color:var(--ink);background:var(--card-hover)}.panel-badges{gap:8px;margin:16px 0 6px;display:flex}.panel-fields{flex-direction:column;display:flex}.panel-field{border-bottom:1px solid var(--hairline);padding:12px 0}.panel-field:last-child{border-bottom:none}.field-label{color:var(--ink-faint);text-transform:uppercase;letter-spacing:.05em;margin-bottom:5px;font-size:10px}.field-value{color:var(--ink);font-size:14px;line-height:1.45}.panel-actions{border-top:1px solid var(--hairline);flex-direction:column;gap:10px;margin-top:20px;padding-top:18px;display:flex}.panel-actions-row{gap:10px;display:flex}.btn{font-family:var(--font-sans);cursor:pointer;border:1px solid #0000;border-radius:9px;flex:1;padding:11px 14px;font-size:13px;font-weight:600;transition:opacity .15s,background .15s,border-color .15s}.btn:disabled{opacity:.4;cursor:default}.btn-contacted{background:var(--green);color:#14110e}.btn-contacted:hover:not(:disabled){background:#6fcf9c}.btn-closed{color:var(--ink-soft);border-color:var(--hairline);background:0 0}.btn-closed:hover:not(:disabled){color:var(--ink);border-color:var(--ink-faint)}.btn-reopen{color:var(--ink-faint);background:0 0;border:none;flex:none;align-self:flex-start;padding:4px 2px;font-size:12px}.btn-reopen:hover:not(:disabled){color:var(--ink-soft);text-decoration:underline}.panel-error{color:var(--red);font-size:12px}.state{text-align:center;color:var(--ink-soft);padding:48px 24px;font-size:14px}.state-error{color:var(--red)}.state-sub{color:var(--ink-faint);margin-top:8px;font-size:12px}.spinner{border:2px solid var(--hairline);border-top-color:var(--accent);border-radius:50%;width:26px;height:26px;margin:0 auto 14px;animation:.8s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@media (width<=720px){.kpi-row{grid-template-columns:repeat(2,1fr)}.header{flex-wrap:wrap}}